Customer Testimonials for Hess Auto Agency

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Hess Auto Agency

217-222-0674

★

May 19, 2022, Steve Steinhoff

“

Found our 2004 Thunderbird Pacific Coast Roadster on the website for Hess Auto. Several photos gave a great overview of the vehicle and Kirk was also more than willing to take more photos of the underside of the car. Everything about the car was exactly as described. Kirk was very straight forward through the whole process I've never had a more stress-free experience buying a vehicle including shipment to Wisconsin. Definitely recommend.

Hess Auto Agency

★★★★★

1 Testimonial

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Brian & Jen Kremmel - 2019 Jeep Wrangler Rubicon

Eric was helpful from the start. We had been looking for a Jeep Rubicon for 8 Months and had tried numerous places. We ended up driving 2.5 hours just to finalize the deal with Hess. They earned our business from the start by being upfront the whole way. They were helpful in tracking down additional information when we asked and even helped us compare options with other vehicles they had and others that different dealers had too. Their website is also professionally designed and seemed to be regularly updated. If you are shopping for something lightly used and want great service - shop with Hess. Very clean facility too!

Paul Duesterhaus - 2019 Audi Q5

I like these guys. They have fair prices and treat customers fair. I have bought two cars from Kirk. In both instances I got a good car at a good price without the monkey business other dealerships apply when you step onto their lots. I strongly recommend shopping at Hess Auto first to see what they have to offer- they will exceed your expectations.

Michael & Jaime Holmes - 2017 Mazda MX-5 Miata

All around a great experience and if you're looking to work with a friendly, people-oriented dealership this is the place for you! They maintain a very high quality selection of used cars and know the story behind each one. We were buying from out of state and they made the process super simple, straight-forward, and pleasant. You can buy with confidence from them even if from out of state!

Tom & Marilena Frier - 2019 GMC Terrain

We contacted Eric seeking assistance in locating our preferred vehicle of choice through Hess' Vehicle Finder feature. We were impressed with his willingness to work with us and to keep us informed about the various auto auctions in the search area. We were especially pleased with how he explained the option package configurations on different models that might be available at the auctions. We couldn't be happier with our selection. The entire interaction was pleasant, straightforward, honest, and efficient. We would not hesitate to recommend Hess Auto Agency to anyone seeking a high quality used vehicle.

Paul & Phyllis Pogue - 2015 Ford F-150 Sport

We were shopping for a newer low mileage truck and Hess Auto Agency had exactly what suited our needs. It was very refreshing to transact a purchase without encountering the games and hassles of some local "big box" dealerships. Kirk, Eric and Jeff were very helpful, very fair and a genuine pleasure to do business with. We highly recommend Hess Auto Agency.

Alan and Sharon Olson - 2014 Lincoln MKX AWD

Over the years our family has purchased several vehicles from Hess Auto Agency. The vehicles are late model and top-notch quality. If they don't have what you are looking for, just let them know, they will do their best to find the type of vehicle you want. We have come to trust that we won't get a better deal anywhere! Eric, our salesman, was very motivated to make the best deal possible.. We are very happy with the service and attention to detail that we get from Hess Auto Agency and we would not not dream of buying a vehicle at any other agency. Absolutely love our MKX!

Keith & Lindsay Rea - 2016 Dodge Durango Limited AWD

My wife Lindsay and I had been looking for a car for months. Numerous issues with multiple unnamed dealers. All the other dealerships were pushy, rude or just plain not listening. We have known what we wanted for a while and no one had what we wanted for the price we wanted to pay!

Then today we found the car we wanted online and it turned out to be at Hess Auto Agency. Eric Hess was great! He was friendly, polite, and easy to talk to. My wife and I felt quite comfortable there and did not feel any pressure. We bought our awesome new 2016 Dodge Durango today for exactly the price we wanted. Eric worked with us and walked us through all the ins and outs.

I highly recommend this dealership for a no hassle and great experience. Eric was great!

Sincerely,

Keith & Lindsay Rea

Sarah Piette - 2013 Hyundai Elantra

I had a wonderful experience working with Hess Auto Agency. I worked with Eric and he went above and beyond to find the exact car that I wanted. The process was very easy and he stayed late in the evening to accommodate my schedule. I will definitely be going back to Hess Auto when I am looking for my next car!

Christopher Andersh - 2014 Toyota Camry SE

We had an absolute wonderful experience when we recently bought a 2014 Camry from the Hess family. They were the most courteous people we dealt with throughout the car shopping process, and we never once felt pressured like you hear about with most used car dealerships. Eric took care of us throughout the whole process, and I couldn't recommend this awesome family run business more to anyone in need of a quality automobile. We absolutely had a great experience.

Nan and Jay Grawe - 2015 Ford Flex

We have purchased a dozen vehicles over the years from Gary, Kirk and now Eric. We have always been treated with the utmost respect and they listen to our wants. If you want the truth from a dealership, we recommend the Hess Auto agency. If they don't have what you are looking for, they will find it. Honest shop!!